Transportation FAQ’s

FAQ’s on transport companies and our transportation services

Where do you cover?

RTS is based in Egham, Surrey and tends to work in the South East of England., we frequently travel UK wide and into Europe, with shipments sent worldwide through using our shipping services.

Do I need a contract?

RTS are happy to do Ad-hock jobs or contract services for distribution work.

How much notice do you need?

RTS normally has sufficient capability to cope with urgent, same day work. Its best to call to check availability.

Do you have any references?

Absolutely! RTS works with a variety clients from local wholesalers to multinational banks. we have references available on request. Read some of our Testimonials to see who uses us and what our customers have said about us.

What type of vehicles do you operate?

Rossway has been in business for over 30 years and has experience in the collection and delivery of high value and fragile items for a wide range of sectors, using vehicles ranging from small vans (tail lift vans too) to 17.5 ton lorries, with air ride suspensions and tail lifts.

What type of equipment can you handle?

Rossway has been in business for over 30 years and has experience in the collection and delivery of high value and fragile items for a wide range of sectors from delicate office technology or delicate healthcare items to a printing press or mainframe computer transport.

Do we work outside normal working hours?

Many projects demand working out of normal times and at weekends, which are catered for by arrangement.
Our office and normal working hours are Mon – Fri 08:00 to 18:00.

Do you have Insurance?

We provide FTA goods in transit insurance as standard. ‘All Risks’ goods in transit insurance can be provided if required. Rossway has comprehensive insurance cover in place for Employers Liability and Public / Products liability.

Site surveys

Call to arrange a free site survey where we will look at all aspects of the job to be able to provide a written quotation.

Can you provide Quotations?

We will provide a written quotation upon request (subject to survey)

Can you manage difficult tasks?

With over 30 years of trading we have encountered most situations: small lifts / narrow doors / low ceiling heights / very heavy weights / cranes / closing roads etc, we’re geared to cope, unlike conventional trucking companies. We are sure we can overcome any challenged presented.

Do you provide Import / Export services?

Yes, we regularly ship worldwide as a logistics company.

What Quality Assurance objectives do you have for deliveries?

Rossway Tranport Services has been accredited to ISO 9001:2000 and has been fully accredited with international ISO standards since 1992. It is our intention to give 100% success rate for our customers and are currently achieving in excess of 97%. Our performance is supported by Customer Testimonials

What makes us any different to the competition?

We care about our work & our customers. For example our teams carry vacuum cleaners to leave sites in a clean and tidy state. We also have a dress code, so our staff are clearly recognisable. Many of our customers are long standing which means we are obviously gettting something right!

Phone us on 0800 978 8660 now and join them! or feel free to ask other transportation services or logistics questions…